If you have placed a pre-order for a product on www.vive.com and wish to cancel it, you can do so by following the below steps:
1. Login with your order number from the Order Lookup page.
2. Enter your Order ID and Email or Billing Zip Code to locate your order.
3. Once your order has been located, click the Cancel Order button.
4. Confirm you wish to cancel your order.
5. You should now see the below message confirming the cancellation.
6. Your Order Status should now display: