If you would like to check the status of your repair that has been sent to the repair center, please click on Job Status to access our service partner portal or via the link below. (https://bookings.qsl.net.nz/portal/htc/job/status)
Search my Job Status
Please provide the Email Address that you used for the booking and either Job number or Serial number.
Note: The Job number is included in the booking confirmation email you received.
Find my Serial Number
The serial number can be found on the box of the unit and on the headset itself.
- For VIVE CE (Original Vive), push open the compartment cover where the cables plug into the Headset to access the connector slots on the headset, here you can find the serial number.
- For VIVE COSMOS Series, the serial number can be found inside the headset, near the lens beneath the Face Cushion.
- For VIVE Pro Series, remove the face cushion, remove the cover where the cable plugs into the Headset, and remove the cable, the serial number can be found beneath the cable.