Please visit the VIVE Focus Vision Solutions and FAQs Section for information on the questions below.
General
- In what regions can Wi-Fi 6E be used?
- Where can I find the headset serial number?
- How do I prepare the headset before returning it for repair?
- How do I reassemble the headset after repair?
- What do I do if my content crashes?
- How can I prevent blurriness or dizziness?
Headset and controllers
- What is the IR Illuminator?
- What does the headset button do?
- What do the controller buttons do?
- How do I check the power level of my controllers?
- What should I do if I can't see my controllers in VR?
- Why won't the headset turn on?
- What do I do if my headset isn't responding?
Play area
- How can I optimize tracking in my space?
- My headset keeps forgetting my boundary, what can I do?
- Why do I see "Boundary lost" during room setup?
Eye tracking and IPD
- Where is the IPD adjustment dial?
- What should I do if I have IPD or eye tracking issues?
- What do I do if eye tracking isn't accurate enough?
- What should I do if I see "Unable to adjust IPD"?
System
- What do I do if the headset isn't receiving system updates?
- How do I try out beta features on VIVE Focus Vision?
- What is eye-gaze targeting?
- What are touch controls?
Apps and content
- Where can I find my screenshots and screen recordings?
- How do I show my streaming video on the VIVE Video playlist?
- Can I cast VIVE Focus Vision to a computer?
- Why can't I get the gifted apps on my business headset?