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Switch VIVE Eagle to a New Phone

  • Updated

Switch your VIVE Eagle AI smart glasses to a new phone while preserving your VIVE AI data, media, and settings using the VIVE Connect companion app.

If you're replacing your phone, you can continue using VIVE Eagle with your new device by transferring your data, unpairing the glasses from the old phone, and pairing them again through VIVE Connect on the new phone. Following the process below helps ensure that your AI data and captured media remain available after the switch.

Before you begin

Before pairing your VIVE Eagle with a new phone, complete the following preparations:

  • Back up your VIVE AI data using the cloud backup feature.
  • Import any photos and videos stored on your VIVE Eagle to your current phone.
  • If media files are not already saved to your phone's photo library, manually save or copy them so they can be transferred to your new device.
  • Make sure you know the HTC account used with your current VIVE Eagle setup, as you'll need the same account on the new phone.

Important: When a new pairing process is initiated, stored data on the glasses may be cleared. Import any important media before continuing.

Step 1: Back up your VIVE AI data

Before changing phones, create or update your cloud backup to preserve VIVE AI content and settings. This allows you to restore your data after the glasses are paired with the new phone.

Step 2: Save your photos and videos

Import all photos and videos from your VIVE Eagle to your current phone.

If media files are only stored within the app, save them to your phone's photo library or manually transfer them to another location before switching devices. Otherwise, they may not be available on your new phone.

Step 3: Unpair VIVE Eagle from your old phone

  1. Open VIVE Connect on your current phone.
  2. Go to Settings.
  3. Tap General > Unpair.
  4. Confirm by tapping Unpair.

After unpairing, you can also remove the VIVE Eagle Bluetooth entry from your phone's Bluetooth settings if desired.

Step 4: Install VIVE Connect on your new phone

  1. Install VIVE Connect on your new phone.
  2. Open the app and sign in using the same HTC account that was used on your previous phone.

VIVE Connect is required to manage VIVE Eagle, configure AI features, manage media, and restore your backed-up data.

Step 5: Pair VIVE Eagle with the new phone

  1. Launch VIVE Connect on the new phone.
  2. Follow the on-screen setup instructions.
  3. When prompted during setup, clear the existing pairing data on the glasses by following the instructions shown in the app.
  4. Press the AI button five times in quick succession when instructed.
  5. Complete the pairing process and finish the setup flow in VIVE Connect.

Step 6: Restore your VIVE AI data

After setup is complete:

  1. Restore your VIVE AI data from your cloud backup.
  2. Wait for the restoration process to finish before resuming normal use.

Once restored, your previously backed-up VIVE AI information will be available on the new phone.

What happens to my media after switching phones?

  • Media that remains stored on VIVE Eagle stays on the glasses while they are disconnected or unpaired.
  • However, if another phone begins a new pairing process with the glasses, stored media may be automatically cleared to protect your privacy.
  • To avoid losing photos and videos, always import and save important media before pairing VIVE Eagle with a different phone.

Troubleshooting

I see "Clear existing pairing data" during setup

If VIVE Connect asks you to clear existing pairing data, follow the instructions shown in the app and ensure the glasses enter pairing mode before retrying setup.

My new phone can't find VIVE Eagle

Try restarting both the phone and the glasses, then start the pairing process again from VIVE Connect.

I forgot to transfer my photos and videos

If the content is still stored on the glasses and a new pairing process has not yet cleared the data, reconnect to the original phone and import the media as soon as possible.