Troubleshoot incoming LINE call answer issues on VIVE Eagle AI smart glasses and the VIVE Connect app when using an iPhone or iOS device.
If you cannot answer incoming LINE calls using your VIVE Eagle, the issue may be caused by a LINE setting on your iPhone. VIVE Eagle supports call controls through its touchpad, including answering incoming calls with a single tap.
Symptoms
You may experience one or more of the following:
- An incoming LINE call rings on your phone, but tapping the VIVE Eagle touchpad does not answer the call.
- You receive a LINE call notification, but call controls on VIVE Eagle do not respond.
- Standard phone calls work normally, but LINE calls cannot be answered from VIVE Eagle.
Cause
On iPhone, LINE calls require the Integrated calling setting to be enabled in the LINE app. If this setting is turned off, VIVE Eagle may not be able to answer incoming LINE calls through its touch controls.
Solution
Enable Integrated calling in LINE
- Open the LINE app on your iPhone.
- On the Home tab, tap the settings icon in the upper-right corner.
- Tap Calls.
- Make sure Integrated calling is turned on.
After enabling this setting, ask someone to place a LINE call to verify that you can answer the call using VIVE Eagle.
How to answer calls on VIVE Eagle
When an incoming call is received, use the VIVE Eagle touchpad:
- Tap once to answer the call.
- Double tap to end or reject the call.
- Swipe forward to increase volume.
- Swipe backward to decrease volume.
If the problem continues
If you still cannot answer LINE calls after enabling Integrated calling:
- Confirm that VIVE Eagle is connected to your phone through VIVE Connect.
- Verify that your phone's Bluetooth connection is active.
- Restart VIVE Eagle and your phone, then try answering a LINE call again. VIVE Eagle supports restarting either through the VIVE Connect app or by turning the glasses off and back on.