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Factory Reset VIVE Eagle

  • Updated

Learn how to factory reset VIVE Eagle AI smart glasses using the VIVE Connect companion app. Resetting removes personal data, photos, videos, chats, and settings while restoring the device to its default configuration.

If your VIVE Eagle is experiencing a persistent problem that cannot be resolved through normal troubleshooting, you can perform a factory reset. A factory reset restores the device to its factory default settings while keeping the most recently installed firmware version. All data stored on the device is permanently removed during the reset process.

Before you begin

A factory reset permanently deletes all data stored on VIVE Eagle, including:

  • Photos and videos stored on the device
  • AI chats and saved data stored locally on the device
  • Device settings and preferences
  • Other user data stored on the glasses

Before proceeding, back up or transfer any important content that you want to keep.

Requirements

Before performing a factory reset:

  • Make sure VIVE Eagle is paired with and connected to the VIVE Connect app.
  • Ensure any important photos or videos have been imported from the glasses.
  • Back up any data you want to preserve.

Factory reset VIVE Eagle

  1. Connect your VIVE Eagle to the VIVE Connect app.
  2. Go to Settings in VIVE Connect.
  3. Tap General.
  4. Tap Factory reset.
  5. Tap Reset to confirm.

The reset process will remove all data from the device and restore factory default settings. The device retains the most recently installed firmware version after the reset completes.

What happens after a factory reset?

After the reset:

  • All personal data stored on VIVE Eagle is erased.
  • Device settings return to their default values.
  • You may need to set up and pair the device again using VIVE Connect.
  • The latest installed firmware version remains on the device and is not rolled back.

Troubleshooting

The device is still not working correctly after restarting

If restarting VIVE Eagle does not resolve the issue, a factory reset may help resolve persistent software or configuration problems.

The device won't pair after a reset

If you encounter messages related to existing pairing data or have difficulty pairing after resetting, remove the device from your phone's Bluetooth settings and then repeat the pairing process in VIVE Connect.

How can I tell when a factory reset is in progress?

During a factory reset, the status LED flashes white and pink four times, indicating that the device is resetting to factory settings.