Learn how to safely restart VIVE Eagle AI smart glasses using the AI button or the VIVE Connect companion app. This guide covers standard restart methods, when to restart the device, and what to do if VIVE Eagle becomes unresponsive.
Restarting your VIVE Eagle can help resolve temporary issues such as unresponsive controls, connection problems, or unexpected behavior. In many cases, a restart is the quickest way to restore normal operation without changing your settings or removing your data.
Before you begin
Make sure your VIVE Eagle has sufficient battery power before restarting. If the battery is critically low, charge the device first and then try restarting it again.
Method 1: Restart using VIVE Connect
If your VIVE Eagle is connected to the VIVE Connect app, you can restart it directly from the app.
- Open VIVE Connect on your phone.
- Make sure your VIVE Eagle is connected.
- Tap the Settings icon.
- Tap General.
- Tap the Power icon.
- Tap Restart.
The device will power off and start again automatically.
Method 2: Restart using the AI button
You can also restart VIVE Eagle using the physical controls on the device.
- Press and hold the AI button for about 5 seconds to turn off VIVE Eagle.
- Wait until the device has powered off.
- Press and hold the AI button for about 2 seconds to turn VIVE Eagle back on.
When the status LED begins pulsing white, the device is starting up. Once startup is complete, VIVE Eagle is ready to use.
When should you restart VIVE Eagle?
Consider restarting VIVE Eagle if you experience any of the following:
- The device does not respond to button presses or touchpad gestures.
- VIVE AI is not responding as expected.
- The connection between VIVE Eagle and VIVE Connect becomes unstable.
- Media import, synchronization, or other functions are not working correctly.
- You notice unusual performance after a firmware update or system change.
A restart can often clear temporary software issues and restore normal functionality.
If VIVE Eagle does not restart normally
If VIVE Eagle is unresponsive and does not respond to a normal restart, you can perform a forced restart.
- Press and hold the AI button for approximately 12 seconds.
- Continue holding the button until the device restarts.
A forced restart should only be used when the device cannot be restarted using the standard methods above.
Troubleshooting restart issues
If VIVE Eagle still does not respond after a forced restart:
- Connect the device to a charger and allow it to charge for a while.
- Try the forced restart procedure again.
- Check the status LED for any unusual behavior.
- Ensure the device is running the latest available firmware version.
- Contact VIVE Support if the issue persists.