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Prepare VIVE Eagle for a New Phone

  • Updated

Learn how to prepare VIVE Eagle AI smart glasses for use with a new phone by backing up VIVE AI data, preserving media, removing the existing pairing, and setting up VIVE Eagle with the same HTC account in the VIVE Connect companion app.

If you're planning to switch to a new phone, it's important to prepare your VIVE Eagle before pairing it with the new device. Following the steps in this article helps ensure that your VIVE AI data, photos, and videos are preserved and that the pairing process goes smoothly.

Before you begin

Before changing phones, make sure you have access to:

  • Your current phone with VIVE Connect installed.
  • Your HTC account credentials. You'll need to sign in with the same account on the new phone.
  • Your new phone with VIVE Connect installed.

Step 1: Back up your VIVE AI data

Before removing the existing pairing, back up your VIVE AI data so it can be restored later on your new phone. VIVE Connect supports cloud backup and restore for VIVE AI chats and memos.

  1. Open VIVE Connect on your current phone.
  2. Set up cloud backup if you have not already done so.
  3. Create a backup of your VIVE AI data.

Step 2: Preserve your photos and videos

Import all photos and videos from VIVE Eagle before switching phones. Pairing the glasses with another phone clears stored data on the glasses, so importing media beforehand helps prevent data loss.

Import media to your current phone

  1. Connect VIVE Eagle to VIVE Connect.
  2. Open VIVE Connect.
  3. Tap the media section and import any available photos and videos.

Make sure your media will be available on the new phone

  • If Save a copy when importing is enabled, imported photos and videos are saved to your phone's photo library and can be synchronized to your new phone through your phone's backup or sync service.
  • If Save a copy when importing is not enabled, manually save or transfer your imported media so it is available on the new phone.
  • If you prefer not to save media to your phone's photo library, manually copy the files to your new phone to avoid losing them.

Step 3: Unpair VIVE Eagle from your current phone

After your data and media have been preserved, remove the existing pairing.

  1. Open VIVE Connect on your current phone.
  2. Go to Settings > General.
  3. Tap Unpair.
  4. Confirm by tapping Unpair again.

Important: Starting a new pairing process automatically clears stored data on the glasses. Make sure you have imported and preserved any important media before continuing.

Step 4: Set up VIVE Eagle on the new phone

  1. Install and launch VIVE Connect on your new phone.
  2. Sign in with the same HTC account that you used on your previous phone.
  3. Follow the setup process to pair VIVE Eagle with the new phone.

During setup, you may be prompted to clear existing pairing data from the glasses. Follow the onscreen instructions.

Step 5: Clear existing pairing data when prompted

If the setup process requests that you clear existing pairing data:

  1. Follow the instructions displayed in VIVE Connect.
  2. Press the AI button five times in quick succession when prompted.
  3. Wait for the process to complete.
  4. Continue the pairing process in VIVE Connect.

Step 6: Complete setup and restore your data

After pairing is complete:

  1. Finish the remaining onboarding and setup steps in VIVE Connect.
  2. Restore your previously backed up VIVE AI data from cloud backup.

Once restored, your supported VIVE AI data will be available on the new phone.

What happens if I skip these steps?

If you pair VIVE Eagle with a new phone without first importing media or creating a backup:

  • Photos and videos stored on the glasses may be lost.
  • VIVE AI data may not be available on the new phone until it is restored from a backup.