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Clear existing pairing data

  • Updated

Learn how to resolve the "Clear existing pairing data" message on VIVE Eagle AI smart glasses when pairing with the VIVE Connect app, including steps to remove old pairing information and complete setup successfully.

If you see the "Clear existing pairing data" message while setting up VIVE Eagle, the glasses still contain pairing information from a previous phone. Clearing the existing pairing data allows the glasses to enter pairing mode so they can be connected to a new device.

When does this message appear?

You may encounter this message when:

  • Setting up VIVE Eagle after it was previously paired with another phone.
  • Moving your glasses to a new phone and completing the setup process again.
  • Pairing cannot continue because existing Bluetooth pairing information must be removed first.

Before you begin

If your glasses were previously paired to another phone, make sure any important media has already been imported and saved before changing phones or re-pairing. Starting a new pairing process automatically clears stored data on the glasses.

How to clear existing pairing data

  1. If you are wearing the glasses, remove them.
  2. Press the capture button on the right temple five times in quick succession.
  3. Watch the status LED:
    • It will briefly flash alternating white and pink.
    • It will then change to pulsing white.
    • Finally, it will flash white rapidly.
  4. Wait for the process to finish.
    • The LED can take around 30 seconds to change from alternating white and pink to flashing white.
    • Do not press any buttons while this is happening.
  5. Open the Bluetooth settings on your phone.
  6. Locate VIVE Eagle in the list of paired devices and select the option to forget or remove the device.
  7. Close the VIVE Connect app completely and then launch it again.
  8. Set up the glasses again and complete the pairing process. Make sure the status LED is flashing white before you begin setup.

If the status LED is not flashing white

If the status LED does not enter the flashing white pairing state, try pressing the capture button five times within three seconds and repeat the procedure.

Tips for switching to a new phone

When moving VIVE Eagle to a new phone:

  1. Back up your VIVE AI data if needed.
  2. Import your photos and videos from the glasses.
  3. Unpair the glasses from the old phone.
  4. Install and sign in to VIVE Connect on the new phone.
  5. Follow the on-screen instructions to clear existing pairing data when prompted, then continue setup.