Learn how to back up and restore VIVE AI chats, questions, and memos on VIVE Eagle AI smart glasses using VIVE Connect with iCloud Drive or Google Drive cloud storage.
Cloud backup helps protect your VIVE AI data by saving it to your cloud storage account. If you switch phones, reinstall VIVE Connect, or need to recover your data, you can restore your backed-up VIVE AI information from the cloud. Cloud backup supports VIVE AI chats, including your questions and memos. Photos and videos are managed separately through the media import features in VIVE Connect.
What does cloud backup save?
Cloud backup is designed to protect your VIVE AI data, including:
- VIVE AI chats
- Questions you've asked VIVE AI
- Saved memos and memory data
This backup can later be used to restore your information when needed.
Important: Cloud backup does not back up photos and videos captured with VIVE Eagle. Media files are managed separately through the VIVE Connect media features. Always check your cloud drive to confirm that contents have been backed up.
Cloud storage services used
The cloud service used depends on your mobile device:
- Android: Google Drive
- iPhone: iCloud Drive
Android users need to select a Google account for backups. iPhone users only need to ensure they are signed in to iCloud Drive and that syncing is enabled.
Wi-Fi backup option for Android
Android users can choose to back up data only when connected to a Wi-Fi network. This setting can help reduce mobile data usage.
When enabled, backups occur only while connected to Wi-Fi.
Frequently asked questions
Will cloud backup save my photos and videos?
No. Cloud backup is intended for VIVE AI chats, questions, and memos. Photos and videos are handled separately through VIVE Connect media management features.
Do I need a cloud account?
Yes. Android users need a Google Drive account, while iPhone users need iCloud Drive with syncing enabled.
Should I back up before changing phones?
Yes. VIVE recommends backing up your VIVE AI data before switching to a new phone and restoring it after setup is complete.
Can I restore my VIVE AI data later?
Yes. Data previously saved through cloud backup can be restored using the restore feature in VIVE Connect.
Troubleshooting
If you can't backup your data, there may be some things preventing it. Check if any of the following conditions are true:
- Your Google Drive has insufficient free storage space available.
- Your iCloud drive has insufficient free storage space available.
If either of the conditions above are true, then you will not be able to backup your data.