Learn how to restore VIVE AI chats, saved memories, and related AI data from a cloud backup on VIVE Eagle AI smart glasses using the VIVE Connect companion app on Android or iPhone.
If you've switched phones, reinstalled the app, or need to recover previously backed-up VIVE AI data, you can restore your VIVE AI chats, including your questions and saved memories (memos), from your cloud backup. VIVE Eagle supports cloud-based backup and restore through the VIVE Connect app.
What data can be restored?
Cloud backup and restore is designed for VIVE AI data, including:
- VIVE AI chats
- Questions asked through VIVE AI
- Saved memories and memos
Photos and videos are managed separately through media import and media management features and are not restored through the AI data backup process.
Before you begin
Make sure that:
- You have previously created a cloud backup of your VIVE AI data.
- You are signed in with the same cloud storage account used for the backup.
- iPhone users are signed in to iCloud Drive and have syncing enabled.
- Android users are signed in to the Google Drive account that contains the backup.
Restore AI Data from a Cloud Backup
- Open the VIVE Connect app on your phone.
- Go to Settings > Backup and restore.
- Tap Restore.
- When prompted, tap Restore again to confirm.
After the restore process is complete, your backed-up VIVE AI conversations and saved memories become available in VIVE Connect.
Restoring Data After Switching to a New Phone
When moving VIVE Eagle to a new phone, restore your VIVE AI data after completing setup on the new device.
Typical migration workflow:
- Back up your VIVE AI data on the old phone.
- Install VIVE Connect on the new phone.
- Sign in using the same HTC account used previously.
- Pair and set up your VIVE Eagle.
- Restore your VIVE AI data from cloud backup.
If Your Data Doesn't Restore
If your data is not restored as expected:
- Verify that you're signed in to the correct cloud storage account.
- Confirm that a backup was created before attempting the restore.
- Check that cloud synchronization is enabled on your device.
- Try opening the Backup and restore screen again and repeat the restore process.
Important information
- Cloud backup and restore applies to VIVE AI chats, questions, and saved memories.
- Photos and videos use a separate media management workflow.
- For Android devices, cloud backups can be configured to occur only when connected to Wi‑Fi.
- iPhone users must ensure iCloud Drive synchronization is enabled for backup and restore functionality.