Learn how to troubleshoot situations where VIVE AI does not respond correctly on VIVE Eagle AI smart glasses, including connectivity, language, voice recognition, and assistant integration issues.
If VIVE AI is not responding as expected on your VIVE Eagle, the issue is often related to connectivity, language settings, voice recognition, or phone assistant integration. This guide covers the most common causes and solutions.
Before you begin
For most VIVE AI features to work properly:
- VIVE Eagle must be connected to VIVE Connect.
- Your phone must have an active internet connection.
- Required permissions must be granted during setup.
- Your phone assistant must be properly configured.
Check that VIVE Eagle is connected
Many VIVE AI features require a connection between VIVE Eagle and VIVE Connect.
- Make sure Bluetooth is enabled on your phone.
- Turn on VIVE Eagle.
- Open VIVE Connect.
- Confirm that the glasses connect successfully.
If VIVE Eagle is disconnected, VIVE AI may not be able to process requests that require online services. Some basic functions such as taking photos or videos with voice commands can still work without a connection, but most AI-powered features require both VIVE Connect and internet access.
Verify your internet connection
VIVE AI relies on online services for many requests.
Check that:
- Your phone can access the internet.
- Mobile data or Wi-Fi is working properly.
- You are not experiencing temporary network interruptions.
Network quality may affect VIVE AI performance, especially when traveling, roaming, or using public Wi-Fi networks.
Confirm that the language settings match
A language mismatch can prevent VIVE AI from responding correctly.
Check the VIVE AI language
- Connect VIVE Eagle to VIVE Connect.
- In VIVE Connect, go to Settings > VIVE AI > Language.
- Verify the selected language.
Check your phone assistant language
Make sure your phone assistant uses the same language as VIVE Connect.
Examples include:
- Google Gemini on Android
- Siri on iPhone
Language mismatches may cause commands to fail or produce unexpected responses.
Retrain voice recognition
If VIVE AI frequently misunderstands commands or does not react to the wake word, retraining voice recognition may help.
- Connect VIVE Eagle to VIVE Connect.
- Go to Settings > VIVE AI > Wake word.
- Select Retrain.
- Follow the onscreen instructions.
You can also verify that the correct wake word is selected and enabled.
Check your environment
Visual AI and voice features may not perform correctly in certain conditions.
For voice commands
- Speak clearly and at a normal volume.
- Reduce background noise when possible.
- Make sure the microphones are not obstructed.
For visual AI requests
When asking questions such as identifying an object, describing a scene, or translating text:
- Ensure the subject is within the camera's field of view.
- Use adequate lighting.
- Avoid busy or cluttered backgrounds.
Poor visibility can make it difficult for VIVE AI to analyze what you are looking at.
Configure your phone assistant
Some VIVE AI capabilities depend on your phone assistant.
Android devices
For Android phones, VIVE AI works with Gemini for certain tasks.
Verify that:
- Gemini is installed and configured.
- Required app integrations are enabled.
- Use Gemini without unlocking is turned on when supported.
iPhone
For iPhone users:
- Siri must be enabled.
- Allow Siri When Locked should be turned on when using supported voice interactions.
Fix server connection errors
If VIVE AI responds with messages such as:
- "Something went wrong, please try again"
- "Sorry, can't connect to the server, please try again"
Try the following:
- Confirm that VIVE Eagle is connected to VIVE Connect.
- Verify that VIVE Connect and your phone assistant use the same language.
- If using Gemini, turn Google Assistant features off and then back on.
- If the issue persists, reinstall the Gemini mobile app.
Restart your devices
If VIVE AI suddenly stops responding or behaves unexpectedly:
- Restart VIVE Eagle.
- Restart your phone.
- Reconnect VIVE Eagle to VIVE Connect.
- Test a voice command again.
Restarting can resolve temporary communication or software issues.
Still having trouble?
If VIVE AI continues to respond incorrectly after completing the steps above:
- Verify that VIVE Eagle firmware is up to date.
- Update VIVE Connect to the latest available version.
- Submit feedback and diagnostic logs through VIVE Connect to help identify the issue.