Learn how to troubleshoot voice recognition and wake word detection on VIVE Eagle AI smart glasses and the VIVE Connect companion app when voice commands are not recognized correctly or consistently.
If VIVE Eagle does not recognize your voice commands, responds inconsistently, or does not activate when you say the wake word, there are several checks you can perform to restore reliable voice recognition.
Symptoms
You may be experiencing a voice recognition issue if:
- VIVE Eagle does not respond when you say the wake word.
- Voice commands are frequently misunderstood.
- Voice recognition works only occasionally.
- VIVE AI activates but cannot properly understand your request.
- Voice control performance becomes worse after changing settings or environments.
Before you begin
For most VIVE AI voice features, ensure that:
- VIVE Eagle is powered on.
- VIVE Eagle is connected to the VIVE Connect app.
- Your phone has an active internet connection.
- The microphone area on the glasses is not obstructed.
- You are speaking clearly in a normal voice.
Check your environment
Background noise can affect voice recognition accuracy.
Try the following:
- Move to a quieter location.
- Reduce nearby conversations, music, or television audio.
- Avoid speaking in very windy environments.
- Face forward while speaking so your voice is directed naturally toward the microphones.
After moving to a quieter location, test the wake word and a simple command such as asking for the battery level.
Verify that VIVE AI is listening
When VIVE AI is actively listening, the status LED provides visual feedback.
If you do not see the listening indication after speaking the wake word, the glasses may not have detected the activation phrase. Try saying the wake word again clearly and at a natural pace.
Retrain VIVE AI to recognize your voice
Voice recognition performance can improve after retraining.
- Connect VIVE Eagle to VIVE Connect.
- Open VIVE AI settings.
- Select Wake word.
- Tap Retrain.
- Follow the onscreen instructions to record your voice samples.
Retraining is especially helpful if:
- Your voice has changed significantly.
- Other people frequently use the device during testing.
- Recognition became less reliable over time.
Check the selected wake word
If VIVE Eagle does not respond to the phrase you are using, verify that the correct wake word is selected.
- Connect VIVE Eagle to VIVE Connect.
- Go to Settings > VIVE AI > Wake word.
- Confirm the currently selected wake word.
- If necessary, select a different wake word and complete the training process.
Confirm language settings
Voice recognition works best when language settings are configured correctly.
- Connect VIVE Eagle to VIVE Connect.
- Go to Settings > VIVE AI > Language.
- Verify the language selected for VIVE AI.
- Ensure you are speaking commands in the same language configured for VIVE AI.
For features that rely on your phone's voice assistant integration, make sure the assistant language matches the language configured in VIVE Connect.
Check your phone assistant settings
Some voice requests rely on integration with your phone's assistant.
Android
- Verify that Gemini is configured correctly.
- Ensure Use Gemini without unlocking is enabled if required for your workflow.
- Confirm that Gemini and VIVE Connect use the same language.
iPhone
- Verify that Siri is enabled.
- Ensure Allow Siri When Locked is turned on if required.
- Confirm that Siri and VIVE Connect use the same language.
Restart your devices
A restart can resolve temporary voice recognition problems.
- Restart VIVE Eagle.
- Restart your phone.
- Reconnect the glasses to VIVE Connect.
- Test the wake word and voice commands again.
The VIVE Eagle User Guide specifically recommends restarting your phone if voice commands are not working properly.
Test with a simple voice command
After completing the checks above, test a basic supported command.
Examples include:
- "Hey VIVE, what's the battery level?"
- "Hey VIVE, take a photo."
- "Hey VIVE, what time is it?"
If simple commands work but more advanced requests do not, review your phone assistant configuration and internet connectivity.
If the issue continues
If voice recognition remains unreliable after retraining, checking language settings, and restarting both devices:
- Verify that VIVE Eagle is connected to VIVE Connect.
- Confirm that your phone has internet access.
- Submit feedback and diagnostic logs through VIVE Connect to help investigate the issue.