Learn how to troubleshoot volume synchronization issues between VIVE Eagle AI smart glasses and the VIVE Connect companion app when audio volume controls do not work as expected on supported mobile devices.
If the volume on your VIVE Eagle does not change when you use voice commands or swipe the touchpad, your phone and glasses may not be synchronizing their media volume settings correctly. This issue can occur on some Android devices and may prevent volume adjustments made on the glasses from affecting playback volume.
Symptoms
You may be experiencing a volume synchronization issue if:
- Voice commands such as "Volume up" or "Make the music louder" do not increase audio volume.
- Swiping forward on the VIVE Eagle touchpad does not make media louder.
- Swiping backward on the touchpad does not reduce media volume.
- Music, podcasts, or other audio remain at the same volume even after adjusting volume from the glasses.
Why this happens
On some Android phones, media volume synchronization between Bluetooth audio devices and the phone may not be enabled. When this occurs, volume controls on VIVE Eagle cannot properly adjust the phone's media volume. As a result, voice commands and touchpad gestures may appear to have no effect.
Check your phone's volume synchronization setting
- Open the Bluetooth settings on your Android phone.
- Look for a setting named Absolute volume, Device volume sync or Media volume sync.
- If the setting is available, make sure it is turned on.
After enabling the setting, test the volume controls again using either:
- Voice commands such as "Volume up" or "Volume down".
- Touchpad volume gestures on VIVE Eagle. Swipe forward to increase volume or swipe backward to decrease volume.
If the setting is unavailable or the issue continues
Some phones do not provide a volume synchronization setting. In other cases, enabling the setting may not resolve the problem.
If this happens, use your phone's physical volume controls or on-screen volume controls to adjust the audio volume being played through VIVE Eagle.
Verify that VIVE Eagle is connected
If volume controls still do not work as expected, make sure your glasses are connected to the VIVE Connect app:
- Turn on VIVE Eagle.
- Ensure Bluetooth is enabled on your phone.
- Open VIVE Connect.
- Wait for the glasses to connect automatically.
A stable connection helps ensure media controls and other features operate correctly.
Related information
- VIVE Eagle supports volume adjustment through touchpad gestures during media playback. Swipe forward to increase volume and swipe backward to decrease volume.
- VIVE AI also supports voice commands for increasing, decreasing, muting, and setting media volume levels.
- Music playback control depends on the integration between your phone and supported assistant services.