Learn how to troubleshoot wake word detection and voice activation issues on VIVE Eagle AI smart glasses and the VIVE Connect companion app, including setup, voice training, and connectivity requirements.
If VIVE Eagle does not respond when you say the wake word, responds inconsistently, or stops listening for voice commands, several factors may be affecting wake word detection. This article helps you identify common causes and restore reliable hands-free voice control.
Symptoms
You may be experiencing a wake word issue if:
- Saying the wake word does not activate VIVE AI.
- VIVE AI only responds occasionally.
- VIVE AI responds to button activation but not to voice activation.
- Voice commands work after setup but later stop working.
- VIVE AI has trouble recognizing your voice.
Before you start
Verify the following:
- Your VIVE Eagle glasses are powered on.
- The glasses are paired with your phone through VIVE Connect.
- Bluetooth is enabled on your phone.
- Your VIVE Eagle and VIVE Connect connection is active.
Confirm the wake word
During initial setup, VIVE Eagle can be trained to recognize your voice and respond to the wake word "Hey VIVE". If the wake word has been changed, you may be using the wrong phrase.
To check the currently selected wake word:
- Connect VIVE Eagle to VIVE Connect.
- Open VIVE AI.
- Select Wake word.
- Review the currently selected wake word.
Retrain voice recognition
Wake word performance can improve after retraining VIVE AI to recognize your voice.
To retrain voice recognition:
- Connect VIVE Eagle to VIVE Connect.
- Open VIVE AI.
- Select Wake word.
- Tap Retrain.
- Follow the onscreen instructions.
Retraining may help if your voice has changed, the original training was performed in a noisy environment, or wake word recognition has become inconsistent.
Check your environment
Background noise can interfere with wake word detection.
For best results:
- Speak clearly and at a natural volume.
- Reduce loud background conversations, music, or television audio.
- Ensure the microphones are not blocked.
- Wear the glasses correctly while using voice commands.
Verify language settings
VIVE AI, VIVE Connect, and your phone assistant should use compatible language settings for the best voice recognition experience.
If voice interactions are not working correctly:
- Open VIVE Connect.
- Navigate to VIVE AI > Language.
- Confirm the selected language.
- Check that your phone assistant is configured to use the same language when required.
Check the connection status
Many VIVE AI features require an active connection between VIVE Eagle, VIVE Connect, and your phone.
If wake word activation appears to work but requests fail afterward:
- Confirm that VIVE Eagle is connected to VIVE Connect.
- Verify that your phone has internet access.
- Restart the VIVE Connect app if necessary.
Restart VIVE Eagle
A restart can resolve temporary software issues affecting voice recognition.
To restart VIVE Eagle:
- Turn off the glasses by pressing and holding the AI button for five seconds.
- Turn them back on by pressing and holding the AI button for two seconds.
If the glasses are unresponsive, perform a forced restart by pressing and holding the AI button for approximately 12 seconds.
When VIVE AI still does not respond
If the wake word continues to fail after completing the checks above:
- Retrain voice recognition again in a quiet location.
- Restart both your phone and VIVE Eagle.
- Confirm that VIVE Connect is connected to the glasses.
- Make sure the glasses are running the latest available firmware version.
If the issue persists, submit feedback and diagnostic logs through VIVE Connect so the problem can be investigated further.